Terms & Conditions
1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.
2. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address: reservations@lionroars.com
3. Single Supplement:
- A single supplement, calculated at 30%, applies at all lodges except The Three where a single rate is stipulated.
- For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank & Kloof Street Hotels where the 30% supplement apply.
4. Rate Inclusions:
- Town Lodges: accommodation, breakfast, in-room tea and coffee
- Plett Quarter Apartments: accommodation only
- Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
5. Rate Exclusions:
- Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature
- Parking Fees: Paid parking applies at Kloof Street Hotel, Old Bank Hotel & Plett Quarter Hotel & Apartments. Parking rates are available on request.
- Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
6. Check-In Time:
2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela) Check-Out Time: 10am (Town Lodges) & 11am (Hlosi & Bukela)
7. Group Bookings:In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be
classified as a group reservation for which separate terms apply.
8. Guide & Driver Room/s:
Group Definition: 6 Rooms or more constitutes a group
- For 6-11 Rooms booked: 1 Room at 50%
- For 12-17 Rooms booked: 1 Complimentary Room
- For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room at 50%
- For 24 or more Rooms booked: 2 Complimentary Rooms
9.
Peak Season: - Min Stay & Double Occupancy: Peak Season validity dates are reflected on the rate sheet, where it is applicable
- A minimum 2-night stay applies over peak season
- A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement apply.
- Franschhoek Boutique Hotel: Minimum 2 night stay during weekends (Friday + Saturday) during High and Peak seasons
10. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only
11. Deposit/Payment Policy FIT:
- 30 Days prior to arrival: 100% Pre-payment
- All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
- 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.
12. Cancellation Policy: TOWN LODGES
Valid till August 2025
- 29-15 days prior to arrival: 50%
- 14-01 days prior to arrival: 80%
- No Show: 100%
13. Cancellation Policy: HLOSI & BUKELA
Valid till August 2025
- 29-15 days prior to arrival: 25%
- 14-03 days prior to arrival: 50%
- 48 hours prior 80%
- No Show: 100%
14. Conservation Levy (per person per night)
- Adults: R210
- 3-11yrs: R105
- 0-2yrs: no charge
As of the 1st of June 2024, all bookings with a check in date from the 1st of September 2025, the Conservation and Community Development Levy will be applicable as follows:
- Adult visitors - R 230 per person per night
- Children under 12 years - R 115 per child per night
15. Lion Roars reserves the right to amend rates & terms without prior notice. E&OE
16. Rates are in South African Rand and include 15% VAT.17. No Tourism levy is charged at present.
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