Who We Are
Lion Roars Hotels & Lodges is a portfolio of exquisite properties located in South Africa. We pride ourselves on delivering an exceptional product to all of our guests. You can read our full story here: https://lionroars.com/about/lion-roars-story
We're hiring for the following positions. All positions require experience within the hospitality industry.
Lion Roars Head Office - Cape Town / Johannesburg Based
1. DISTRIBUTION MANAGER
As Distribution Manager, you will manage and optimise electronic distribution networks across all Lion Roars properties. You will collaborate with the revenue team and other stakeholders to ensure effective e-distribution management, revenue optimisation, and market competitiveness. (Permanent Position). Knowledge & Skills Required:
- Strong knowledge of electronic distribution channels, online booking systems, and revenue management principles essential.
- Familiarity with channel management tools, online travel agency extranets, tour operators, travel agents, and GDS platforms important.
- Proficiency in using Microsoft Office Suite or other analytical tools to manipulate and analyse data beneficial.
- Knowledge of Protel MPE property management system, rate building, and distribution modules essential.
- Knowledge of NightsBridge, Siteminder, and Atomize advantageous.
- Excellent communication skills, both written and verbal.
Minimum Qualifications:Diploma or certification related to e-distribution, revenue management, and marketing advantageous but not essential. Experience Required:2-3 years of experience working with distribution systems, online travel agencies (OTAs), global distribution systems (GDS), and other electronic distribution channels.Previous experience in e-distribution, revenue management, or digital marketing. Duties include:Distribution Channel Management:
- Assist in managing and optimising Lion Roars’ presence across various electronic distribution channels, including online travel agencies (OTAs), global distribution systems (GDS), metasearch engines, direct booking channels, tour operators, and travel agents.
- Ensure Lion Roars Hotel's visibility and competitiveness on global platforms, making strategic decisions about inventory allocation and pricing.
- Assist in managing and optimising room inventory and rates across the group.
- Monitor availability, rates, and restrictions on distribution channels to ensure accurate and competitive pricing, room allocations, and inventory control.
- Manage and ensure optimal utilisation of e-distribution platforms and technologies such as channel managers, revenue management systems, and online booking engines.
- Ensure all distribution channels have accurate and up-to-date content, prices, and availability.
- Stay updated on industry trends, new distribution technologies, and changes in distribution channels.
- Explore new ways to leverage emerging platforms and technology to enhance the hotel's e-distribution capabilities.
- Build rates and rate categories in Protel PMS, GDS, OBE, and IDS.
Performance Analysis:
- Analyse the performance of various distribution channels to identify opportunities to increase income and maximise bookings.
- Monitor KPI’s for each property, including occupancy rates, average day rate (ADR), revenue, and conversion rates.
- Assist in developing and implementing successful rate strategies based on market demand, competitor analysis, and revenue management principles for each property.
- Set pricing tiers, discounts, packages, and promotions to maximize income and occupancy.
- Identify opportunities for optimising e-distribution operations through automation, integration, and new technologies.
Communication and Coordination:
- Collaborate with the sales and marketing teams to ensure e-distribution strategies align with overall sales and marketing efforts.
- Coordinate promotional efforts, optimise channel mix, and provide information on market dynamics and e-distribution consequences.
- Work with other departments to optimise workflows and improve efficiency, such as reservations, sales, and revenue management.
Training and Support:
- Develop and implement training programs for the hotel's e-distribution team, including reservations agents, front desk workers, and other key individuals.
- Conduct hands-on training on e-distribution systems and tools used by hotels, including channel managers, revenue management systems, and online booking systems.
- Maintain extensive documentation and a knowledge base for e-distribution procedures, systems, and training materials.
- Ensure relevant information is readily available to the revenue team for reference and decision-making.
- Address any technical issues or difficulties with e-distribution platforms, connectivity, or data synchronisation.
To apply, please send your CV and salary expectations to revenueman@lionroars.com
. Remember to include the position you're applying for in the subject line.
Kloof Street Hotel - Cape Town
1. HOUSEKEEPING MANAGER (Permanent position in Cape Town)
At Kloof Street Hotel, we pride ourselves on delivering exceptional guest experiences in the heart of Cape Town. We are currently seeking a dynamic Housekeeping Manager, with a passion for maintaining impeccable cleanliness, to oversee our dedicated team. Please note, due to large volumes of applications received, only candidates that meet the minimum requirements will be contacted.
Minimum requirements:
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- Knowledge of housekeeping processes and standards.
- Ability to work effectively in a fast-paced environment.
Responsibilities include:
- Coordinate all activities, duties, and tasks with other departments to ensure efficient and timely service delivery.
- Ensure effective communication between Front Office, Housekeeping, and Maintenance teams.
- Investigate and resolve guest complaints regarding service and equipment promptly.
- Maintain overall cleanliness standards for rooms and public areas.
- Supervise daily maintenance issues and communicate issues not resolved by end of day.
- Manage lost and found procedures, ensuring guest property is securely logged and stored.
- Ensure timely servicing of all rooms and units.
- Conduct weekly and monthly stocktakes; manage stock levels and procurement.
- Maintain accurate departmental records and prepare reports as needed.
- Ensure compliance with leave planners and policies.
- Ensure departmental induction manual is up to date and introduced to new staff.
To apply, please send your CV and salary expectations to kshgm@lionroars.com. Remember to include the position you're applying for in the subject line.
2. GUEST SERVICE REPRESENTATIVE
Responsibilities:
- Welcome and assist guests with check-ins and check-outs
- Provide information about the facility, services, and local attractions
- Address guest inquiries and concerns promptly and professionally
- Coordinate with other departments to ensure guest satisfaction
- Maintain a welcoming and positive atmosphere for guests
Requirements:
- Excellent customer service and communication skills
- Ability to handle guest issues with tact and diplomacy
- Familiarity with hotel operations and local attractions
- Strong organisational and multitasking abilities
To apply, please send your CV and salary expectations to kshgm@lionroars.com
. Remember to include the position you're applying for in the subject line.
Bukela & Hlosi Game Lodge - Amakhala Game Reserve
1. QUALIFIED FIELD GUIDE
As a Field Guide with Lion Roars, you'll have the chance to immerse yourself in the breathtaking landscapes of the Amakhala Game Reserve. Share your knowledge, lead unforgettable safaris, and connect guests with the wonders of the African wilderness.
Qualifications & Requirements:
- FGASA (Field Guides Association of Southern Africa) Level 1 (or higher) qualification.
- Valid First Aid Certificate.
- PDP (Professional Driver's Permit) and Valid driver's license.
- NDT (National Department of Tourism).
- Excellent communication and guest interaction skills.
Join us in preserving the magic of Africa's wildlife, one safari at a time.
Send your CV and salary expectations to rodger@lionroars.com.
Plett Quarter Hotel – Plettenberg Bay
- Experienced Guest Service Agents (receptionists)
- Laundry Supervisor
- Barista’s
- Pastry Chef
To apply, please email your CV and salary expectations to
plettqagm@lionriars.com.
(Please indicate your name and the position you’re applying for in the subject line of your email).
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